In today's world, we must understand our clients. At ADU—Appliance Distributors Unlimited, the luxury customer is our specialty. We sell the top brands in luxury appliances, like SubZero, Wolf, and Cove. We tailor every purchase to suit our customers' needs and spaces. You or your client will not just walk into the showroom and be on your own to select appliances. An expert Client Account Manager is dedicated to each customer to help ensure that the appliances chosen will fit the space, be functional for the customer, and fit the design. ADU has over 40+ years of experience in luxury appliances, so we can help you every step of the way. The dedicated Client Account Managers facilitate information on your appliance selections to your designer, builder, interior designer, or if you have a luxury customer, so you don't have to be the liaison and understand all the appliance jargon; leave that to your Client Account Manager. Customers who pay top dollar for appliances should receive top-quality customer service.
With luxury appliances, you want to see and feel how they fit into a new kitchen. ADU has 9 showrooms across Maryland, D.C., Virginia, Pennsylvania, and Delaware. Each showroom is boutique-style, with curated appliance displays replicating kitchens, so you can get inspiration and imagine how the appliances will look in your kitchen. Each showroom is tailored to the surrounding area and features an array of luxury appliances.
The secret is not just having a fantastic Client Account Manager but a whole team of luxury customer service-focused individuals in the background. ADU's logistics team is ready to help if there are any delays in your project. Our accounting team is so helpful with our trade partners and terms. A delivery team who is conscious of the customer's home and ensures appliances arrive undamaged. An installation team that constantly trains to stay on top of new models and changing building codes. An expert quality assurance department can help with any problem that may occur and facilitate the process with the appliance manufacturer. The ADU luxury customer service doesn't end there after the appliances have been delivered, installed, and working in your new kitchen. We like to send surveys to every customer to ensure top customer service during the appliance purchase process. If you are looking for top-notch customer service for your luxury appliance purchase or your luxury client, contact any ADU showroom closest to you here.
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